Privacy Policy
Last updated: 10 August 2024
Your privacy matters to us. At HolidayAvenue, we value your trust and take the protection of your personal information very seriously. This document explains the data we collect, how we use it, and the steps we take to safeguard your information when you use our website and travel services. For privacy questions, contact info@holidayavenue.co.uk.
1. Information We Collect
We cannot help you plan or book the perfect travel tours and services without your information. We mainly collect information when you provide it directly, such as during registration, completing forms, sending emails, or requesting travel services.
A) Information You Provide
- Reservation Details: Name, email, phone number, passport, and visa information.
- Preferences: Nationality, interests, and special requests for meals, accommodation, etc.
- Unique Identifiers: Username, account number.
- Billing Information: Credit card details and billing address.
B) Information Collected Automatically
- Device data such as IP address, browser type, and language settings.
- Website analytics and cookies used to enhance our services and user experience.
C) Information From Other Sources
Where needed to fulfil a booking, we may receive related information from airlines, hotels, transfer partners, or other suppliers involved in your trip.
Providing accurate personal details is important for visas, flights and hotel reservations. Incorrect information may delay or prevent booking confirmation.
2. How We Use Your Information
We use personal information to:
- Tailor-Made Trips: To design trips that match your preferences and needs.
- Website Improvement: To enhance website offerings based on your feedback.
- Customer Service: To respond effectively to service requests.
- Transaction Processing: To process payments and confirm bookings.
- Operate and maintain our website, accounts and booking systems.
- Prevent fraud, misuse and unauthorised access.
- Legal Requirements: Share data with authorities where required by law.
3. Legal Bases
Where applicable, we process information based on:
Performance of a contract
To deliver your booked tours, packages and requested travel services.
Legitimate interests
Security, fraud prevention, product improvement and customer support.
Consent
Where you opt in to marketing, reviews sharing, or optional communications.
Legal obligation
To meet regulatory, tax, immigration or other legal requirements.
4. How We Share Information
Your personal data will never be shared with third parties without consent, unless legally required. We may share information only as needed with:
- For payments: banks, card processors and billing partners.
- Hosting/cloud infrastructure and IT service providers that support our systems.
- Airlines, hotels, transfer companies and other travel suppliers fulfilling your booking.
- Professional advisers and authorities where disclosure is required by law.
5. Data Retention
We keep personal information only as long as needed to provide our services, meet legal and accounting requirements, resolve disputes, and enforce our agreements. When data is no longer required, we delete or anonymise it where practicable.
6. Cookies and Tracking Technologies
We use website analytics and cookies to enhance our services and provide the best possible experience. Categories may include:
Essential cookies
Required for core site features such as security, session and booking flows.
Analytics cookies
Help us understand how visitors use the site so we can improve performance.
Preference cookies
Remember language, device and display settings for a consistent experience.
7. Security
We have strict procedures in place to prevent unauthorized access, misuse, or loss of your data. Only authorized personnel and required service providers have access to personal information during the course of their work.
No method of transmission over the internet is 100% secure. Please protect your account credentials and contact us immediately if you suspect unauthorised access.
8. Your Rights
Depending on applicable law, you may have rights to access, correct, update, delete, or restrict use of your personal information, and to object to certain processing or withdraw consent where processing is based on consent. To exercise these rights, email info@holidayavenue.co.uk.
9. International Transfers
Because travel services often involve overseas suppliers, your information may be processed in countries outside your home country. Where we transfer data internationally, we take steps designed to protect it in line with this policy and applicable law.
10. Third-Party Links
Our website may contain links to other sites such as Facebook, YouTube, etc. When visiting these sites, your data is governed by their privacy policies. HolidayAvenue is not responsible for data protection on these sites.
With your permission, we may share travel stories, images, and reviews on our website or social platforms. Once you submit this information, you agree it may be publicly viewed. If you share information about other people in your group, it is your responsibility to ensure they are aware and have accepted our privacy policy.
11. Children's Privacy
Our services are not directed at children under 16 without parental or guardian involvement. Where a booking includes minors, the adult making the booking is responsible for providing accurate details and ensuring appropriate consent.
12. Changes to This Policy
We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page will change when we do. Continued use of our website or services after an update means you acknowledge the revised policy.
13. Contact
Your privacy is crucial to us. If you have any questions or concerns about our privacy practices, please contact us using the details below.
Contact information
HolidayAvenue · United Kingdom