Everything you need to know about booking, paying and travelling with HolidayAvenue.
Browse our featured packages or contact a designer for a custom itinerary. Once confirmed, you’ll receive a full booking dossier with vouchers, transfers and a WhatsApp line to your concierge.
Yes. Share your dates, pace and must-see experiences and our travel designers will shape a trip around you — stays, flights, transfers and activities included.
We accept major credit and debit cards, and selected bank transfers. You’ll see available options at checkout, and deposits can secure popular packages while you finalise details.
Many packages allow a deposit with the balance due before travel. Your booking confirmation will show the payment schedule clearly.
Some packages include flights; others are land-only. Filter by inclusions or ask your designer — we can add one-way, return or multi-city flights to any trip.
Changes depend on airline rules and fare type. Contact support as early as possible and we’ll check options, fees and rebooking availability for you.
We choose stays for location, comfort and guest reviews — from boutique hideaways to luxury resorts. Prefer a specific property? Tell us and we’ll check availability.
Often yes, subject to availability. Message your concierge with preferred room type and dates and we’ll confirm options and any price difference.
You’ll get a dedicated WhatsApp concierge line with your booking dossier, plus email and phone support. We’re available around the clock for urgent travel help.
Policies vary by package, flights and hotels. Your confirmation email lists deadlines and fees. Contact support before cancelling so we can advise the best option.
Secure booking
PCI-DSS payments, ATOL-protected packages.
24/7 in-trip support
Direct WhatsApp line to a real concierge.
Handpicked only
Every hotel and experience personally vetted.
Still need help?
Talk to a real human.
Our concierge desk is available every day of the year.